Travio Support
Travio helps you plan a trip day by day: places on a map, stays, flights with a Live Activity, and trips you can plan together with friends. You do not need an account.
Common questions
Do I need an account?
No. Travio works right away. If you are signed in to iCloud on your iPhone, your trips sync to your other devices automatically.
My trips are not showing on my other iPhone or iPad.
Make sure both devices are signed in to the same Apple Account, and check that iCloud is turned on for Travio: Settings → [your name] → iCloud → Apps Using iCloud → Travio. Then open Travio on both devices while connected to the internet. Syncing can take a minute.
How do I plan a trip with someone?
Open the trip → menu → Invite, and send the invitation. Each person needs their own Apple Account signed in to iCloud. You choose whether they can edit or only view. You can remove someone or stop sharing from the same screen.
When does the flight Live Activity appear?
When you save a flight, Travio schedules its Live Activity on your iPhone. It appears on the Lock Screen and in the Dynamic Island 3 hours before departure and ends 30 minutes after landing. Travio also reminds you to check in 24 hours before the flight. If you do not see it, check Settings → Travio → Live Activities and Settings → Notifications → Travio.
Why is the live position of my flight missing?
The live position comes from adsb.lol, a free network of volunteer receivers. Travio looks for it while the flight details are open, from 1 hour before departure to 1 hour after arrival. Some areas (often over oceans or deserts) have no coverage, so the position can be missing or late. Departure and arrival times always come from the flight you saved.
Where do trip cover photos come from?
Automatic covers come from Unsplash and Wikimedia Commons, the free media library behind Wikipedia. Tap the small ⓘ on any photo to see the photographer’s name. You can also pick one of your own photos instead. Your photos stay private.
How do I add a hotel booking quickly?
In Mail, Safari or Files, open the booking confirmation, tap Share and choose Travio. Travio reads it on your iPhone and shows you the details to check before saving.
Why does Travio ask for my location?
To centre the map and show places near you, and only while you use the app. You can say no and still use Travio. Change it in Settings → Travio → Location.
A community plan looks wrong or offensive.
Open the plan → menu → Report. You can also block its author, which hides their plans on your device. We review reports and remove plans that break the rules.
How do I delete my data?
Delete trips and lists in the app. To remove everything from iCloud, go to Settings → [your name] → iCloud → Manage Storage → Travio. To remove a plan you published, open Settings › Your published plans and tap Delete, or email us. Details are in the Privacy Policy.
Are there ads or tracking?
No. Travio has no ads, no analytics and no tracking.